If you're experiencing difficulties logging into the Utila web app console, follow these steps to resolve the issue:
Common login issues
Delayed mobile confirmation
Multiple approval requests
No response in the web app after approving
Resolution steps
Check the time limit: The multi-factor authentication (MFA) step has a 5-minute time limit. If you exceed this limit, your login attempt expires.
Start a fresh login: If you encounter any of the issues mentioned above, it's best to start the login process from the beginning:
Close your current browser tab
Open a new tab
Go to console.utila.io
Attempt to log in again
Complete the process quickly: Once you receive the mobile confirmation, approve it promptly to ensure you're within the 5-minute window.
Prevention tips
Ensure you have a stable internet connection before logging in.
Keep your mobile device nearby to quickly approve the confirmation.
If issues persist, contact Utila support for further assistance.
By following these steps, you should be able to successfully log into the Utila console without encountering delays or multiple approval request issues.