In order to make sure our support team has all the info they need, please follow the instructions and share it with them.
Open your Chrome browser
Right-click anywhere on the screen and select “Inspect”
Or press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac)
Click the “Network” tab at the top of the developer tools panel
Make sure “Preserve log” is checked (you’ll see a checkbox at the top)
Now go back to the app and repeat the steps that caused the issue
Once the issue happens again, click on the down arrow (see screenshot below) to download the har file
Please send us the downloaded .har file here 🙏